Terms and Conditions

This document serves as a binding agreement between the property owner, hereby identified as “client,” and Window Cleaning Wizards and its agents, owners, employees and subcontractors, hereby identified as “Company,” for the execution of services in exchange for payment for residential power washing services.

 

 

Authorizations

 

​The client agrees to allow the company access to the property for the purposes of completing cleaning service requested.  The client understands that the cleaning service will be completed in the timeframe given during the estimate.  Due to unforeseen circumstances such as inclement weather, the cleaning service may need to be rescheduled for the next available business day.  The client understands that the company will do its best to reschedule quickly but must work around other scheduled clients and weather.

 

The client agrees to allow the company to utilize their on-site water supply via outdoor spigot, which will be turned on and easily accessible on the date of service.  If on well water, or if in an area with low water pressure or volume, the client agrees to inform the company and will avoid using any water during the cleaning service.

 

 

Acknowledgement of Risks and Release of Liability

 

​Power washing uses high pressure and caustic chemicals to clean difficult stains off exterior surfaces.  Utilizing this pressure allows the best clean possible, however, operating at such high pressure can also cause damage.  The company's technicians are well trained in utilizing their equipment and take the utmost precautions in making sure the company does not cause harm to clients' property.  The company uses safe techniques with the use of low pressure on delicate surfaces such as siding, however, damage can still occur to any delicate surface due to poor maintenance, neglect to the property, and/or low-grade building materials.  It is the client's responsibility to ensure that their property has been maintained in accordance with its manufacturer's recommendations and any defects or areas of concern are repaired prior to washing to ensure a watertight seal.  The client assumes all risk and takes responsibility for any damage that occurs due to improper maintenance.  On the date of service, the company's technician will walk around the property and provide the client with an examination of pre-existing damage.  This assessment is not all encompassing, as new damage can become apparent while the surfaces are being cleaned.

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The Client also agrees to release the Company of any or all liability for injuries sustained due to equipment placement to include injuries from tripping/falling, striking equipment, falling debris or equipment.

 

 

House Wash Acknowledgement

 

The client understands and acknowledges that any blemish or flaw or any existing oxidation will be more noticeable after cleaning.  Vinyl sided homes that have not been maintained or have contact sun exposure will be susceptible to oxidation.  Signs of oxidation are as follows:  chalky white powder on siding and the clear luster removed.  If the client's property suffers from oxidation, signs may become more noticeable after cleaning.

 

 

On the Day of Service

 

The client shall:  

1. Have an exterior on-site water spigot activated and accessible

2. Close all windows and doors tightly

3. Turn off all outside electrical outlets and fixtures at the breaker box prior to the company technician's arrival

4. Keep all pets and children inside before and during cleaning

5. Clear all work areas of all items and remove all sensitive materials from the areas being cleaned such as flags, doormats, and vehicles

6. Avoid using water during service to ensure no loss of pressure or volume

 

It is also vital to the preservation of the Client’s property that they notify the Company of any surfaces that cannot be cleaned with high alkaline or acidotic detergents (see exclusions below).

 

Exclusions:

• There is a $50.00 cancellation fee if notice is not given within 24 hours of service, or if the Company arrives and cannot wash due to steps 1-6 not being completed.

• There is a $50.00 Processing fee for any returned checks.

• The Company is not responsible for water intrusion. While every effort is made to prevent this from happening, bad seals around windows and doors and cracks in concrete foundations can make this unavoidable.

• The Company is not responsible for the rare “fogging” effect that happens to multi pane windows with bad seals.

• This agreement to provide services is in no way a guarantee that stains will be removed completely. - The Company does strive for a 100% customer satisfaction, and will work with homeowners when this does not occur.

• Notify the Company if there are any surfaces on or near the home that cannot have any form of detergent on them. If the company is not notified of this, The Company is not responsible for any ill effects to any surfaces regarding this matter.

 

 

Content Release and Use

 

The client agrees to allow the company to utilize any photos, videos, descriptions, or reviews of the property and/or the client in the context of marketing or advertising for the company, provided that the company will not include sensitive information such as addresses or full names.  The company will use these media items described in this section without any compensation to the client.  The client agrees not to seek punitive action ain a civil court of law regarding the development, display, reproduction, or printing of the above media.  If the client agrees to allow the company to display a sign for marketing on their property, it will remain in effect for no more than seven calendar days. 

 

 

Corrections of Damages

 

Master Stream Power Washing, LLC shall only be obligated under this Contract for structural damages which are a direct result of operator error, gross negligence, or willful misconduct. Damages must be discovered and reported within 3 calendar days of said completion. Upon receipt of written notice The Company shall be allowed 30 calendar days from date of receipt for the purpose of inspecting the premises. Master Stream Power Washing, LLC shall have sole option of repairing or contracting repair work to correcting any structural damages that are a direct result of the Company

 

 

Payment Terms

 

Payment is due upon completion of work unless otherwise agreed by the client and the company in writing.  All late payments are subject to a late fee.

 

 

​Agreement to Terms​

 

By accepting an estimate, the client agrees that all the specifications and conditions are satisfactory and hereby accepted.  The client authorizes the company to complete the work as specified.  The client releases the company from property damage unless damage is caused by gross negligence or willful misconduct.  The company is not responsible for damage to loose siding, windows, paint, or wood trim.  Any damages due to the above are the responsibility of the owner.